If you've ever Googled "PostEx office near me", "PostEx office Karachi" or "PostEx office Quetta" and been disappointed by what you found, this guide is for you. PostEx — Pakistan's largest e-commerce courier — operates a hub-and-spoke network across 650+ cities, but unlike traditional couriers it does not run a dense web of public retail counters. Instead, it relies on regional sorting hubs, rider routes, and merchant pickups. This article maps the network for you, city by city, so you know exactly where to go (and what to expect) whether you're a seller dropping off parcels or a buyer chasing a missed delivery.
The short version, before we get into the city-by-city detail: PostEx is headquartered in Lahore and runs regional hubs in every major Pakistani city — Karachi, Lahore, Islamabad/Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot — with 50+ smaller cities feeding into them. Unlike TCS or Leopards, PostEx does not operate dense public retail counters. The fastest way to find your nearest hub is to call the PostEx UAN at (042) 111-786-227; sellers can also see their assigned pickup hub on the merchant dashboard. Same-Day delivery is available in select areas of Karachi, Lahore, Islamabad/Rawalpindi, and Faisalabad.
How the PostEx office network is organised
PostEx operates as a hub-and-spoke logistics company, not a retail courier brand. Understanding this is the single most useful thing if you're trying to interact with the network:
- Headquarters and primary sorting facility: Lahore. Most cross-country parcels touch a Lahore sort.
- Regional hubs: Karachi, Islamabad/Rawalpindi (treated as one twin-city cluster), Faisalabad, Multan, Peshawar, Quetta, Hyderabad. These hubs handle inbound, sort, and dispatch riders for their region.
- City hubs: Smaller cities (Sialkot, Gujranwala, Sukkur, Bahawalpur, Sargodha) have a presence but are typically fed by their regional hub.
- Spoke cities: Smaller towns (Larkana, Jacobabad, Skardu, Gwadar, Chaman) are reached via rider routes from the nearest regional hub. Tracking will normally show movement from regional hub → spoke city.
The practical implication: you almost never visit a "PostEx office" the way you'd walk into a TCS Express counter. Most operations happen behind the scenes at sorting hubs that aren't built for foot traffic. The recommended interaction model is the merchant dashboard (for sellers) or the customer helpline (for buyers).
City-wise PostEx coverage directory
The table below summarises which cities have a PostEx hub presence, whether Same-Day is available, and what to expect operationally. For shipment queries or specific hub details, the PostEx UAN at (042) 111-786-227 routes you to the right operations team for your city.
| City | Region | Hub Presence | Same-Day | Notes |
|---|---|---|---|---|
| Karachi | Sindh | Multiple regional hubs + sorting facility | Yes (select areas) | Largest hub network. Dedicated Same-Day routing for DHA, Clifton, Gulshan, North Nazimabad, Korangi, SITE. |
| Lahore | Punjab | PostEx HQ + multiple hubs | Yes (select areas) | Headquartered here. Same-Day available for Gulberg, DHA, Model Town, Johar Town, Cantt, Iqbal Town. |
| Islamabad | ICT | Twin-city hub (with Rawalpindi) | Yes (select areas) | Coverage across all numbered sectors and DHA Phases I & II. |
| Rawalpindi | Punjab | Twin-city hub (with Islamabad) | Yes (select areas) | Saddar, Cantt, Bahria Town, Chaklala, Satellite Town serviced by the Islamabad-Rawalpindi cluster. |
| Faisalabad | Punjab | Regional hub | Yes (select areas) | Same-Day available on the Lahore–Faisalabad corridor. |
| Multan | Punjab | Regional hub | — | Standard 1–3 day delivery. Acts as the South Punjab gateway hub for Bahawalpur, RYK, Sahiwal. |
| Peshawar | Khyber Pakhtunkhwa | Regional hub | — | KP gateway hub. Onward routing for Mardan, Abbottabad, Mingora, Kohat, Bannu. |
| Quetta | Balochistan | City hub | — | Balochistan operations. Extended SLAs to interior Balochistan (Khuzdar, Turbat, Gwadar, Chaman). |
| Hyderabad | Sindh | Regional hub | — | Onward routing for interior Sindh — Mirpur Khas, Nawabshah, Sukkur. |
| Sialkot | Punjab | City hub | — | Important for export-heavy SME sellers (sports goods, surgical instruments). |
| Gujranwala | Punjab | City hub | — | GT Road corridor hub between Lahore and Sialkot. |
| Bahawalpur | Punjab | City presence | — | Routed through Multan regional hub for intercity onward movement. |
| Sargodha | Punjab | City presence | — | Central Punjab onward delivery. |
| Sukkur | Sindh | City presence | — | North Sindh anchor for Larkana, Jacobabad, Shikarpur. |
| Larkana | Sindh | Local delivery | — | Fed from Sukkur regional onward routing. |
| Mardan | KP | Local delivery | — | Routed through Peshawar. |
| Abbottabad | KP | Local delivery | — | Hazara region; routed through Peshawar / Islamabad. |
| Mingora (Swat) | KP | Local delivery | — | Extended SLAs in winter due to weather/road conditions. |
| Gwadar | Balochistan | Local delivery | — | Coastal route via Quetta. Allow 4–7 days. |
| Muzaffarabad | AJK | Local delivery | — | Routed via Islamabad / Rawalpindi. |
| Mirpur (AJK) | AJK | Local delivery | — | Border-region routing via Punjab corridor. |
| Gilgit | Gilgit-Baltistan | Local delivery | — | Mountain routing; 5–8 day SLA in winter. |
| Skardu | Gilgit-Baltistan | Local delivery | — | Long-haul; allow 5–8 days; weather-dependent. |
Last reviewed May 2026. Network coverage and Same-Day eligibility change periodically — confirm with the helpline or merchant dashboard before relying on a specific commitment.
Major cities in detail
PostEx in Karachi
Karachi is PostEx's largest market by parcel volume. The network operates multiple regional hubs and a dedicated sorting facility serving the metropolitan area, with rider routes optimised for high-density commercial neighbourhoods (DHA, Clifton, Gulshan-e-Iqbal, North Nazimabad, Korangi, SITE). Same-Day delivery is offered for orders placed before the seller's cut-off, typically 11:00am, on intracity routes.
For sellers based in Karachi, the simplest workflow is to schedule a pickup from the merchant dashboard — riders cover most of the metro area daily. For buyers, if a parcel is stuck "At Destination Hub" for more than 24 hours and a rider hasn't called, ask the seller to raise a ticket; they have direct access to the Karachi operations team via the merchant portal.
PostEx in Lahore
Lahore is the headquarters and primary sorting facility for the entire PostEx network. Most cross-country parcels — especially intercity Karachi-bound or Peshawar-bound shipments — pass through a Lahore sort. The city operates multiple regional hubs covering Gulberg, DHA Phases I-VI, Model Town, Johar Town, Cantt, Iqbal Town, Bahria Town, and the GT Road corridor.
Same-Day delivery coverage in Lahore is among the strongest in the network. The Lahore–Faisalabad corridor is also a viable Same-Day route on selected merchant plans.
PostEx in Islamabad and Rawalpindi (twin city)
PostEx treats Islamabad and Rawalpindi as a single operational cluster. Coverage extends to all numbered sectors of Islamabad (F-7, F-8, G-9, G-10, I-8, I-9, etc.), DHA Phases I and II, and on the Rawalpindi side: Saddar, Cantt, Chaklala, Bahria Town Phase 1-8, Satellite Town, Westridge, and the GT Road corridor towards Taxila.
Same-Day is available on intracity routes and on the short-haul Islamabad–Rawalpindi route (effectively zero-distance for PostEx).
PostEx in Faisalabad
Faisalabad has a regional hub serving central Punjab. Coverage includes Madina Town, Peoples Colony, D-Type Colony, Susan Road, and the Jaranwala Road industrial belt (which matters for the wholesale sellers shipping fabric, garments and home textiles via PostEx). Same-Day is offered on the Lahore–Faisalabad corridor for select merchants.
PostEx in Multan
Multan acts as the South Punjab gateway. Onward routing from Multan reaches Bahawalpur, Rahim Yar Khan, Sahiwal, Vehari, Dera Ghazi Khan and the southern fringes of Punjab. Same-Day is not currently offered out of Multan; expect 1–3 day SLAs for most intercity routes.
PostEx in Peshawar
Peshawar is the gateway hub for Khyber Pakhtunkhwa. Most KP parcels — including Mardan, Abbottabad, Mingora (Swat), Kohat, Bannu, and Dera Ismail Khan — are routed through Peshawar's regional hub. Coverage in Peshawar city itself includes Hayatabad, University Town, Cantt, and Saddar.
PostEx in Quetta
PostEx operates a city hub in Quetta serving Balochistan. Onward routing reaches Khuzdar, Turbat, Gwadar, Chaman, Hub, and Sibi, but expect extended SLAs (3–7 days) for interior Balochistan due to road distances. Same-Day is not offered. Buyers in Quetta tracking parcels from Karachi or Lahore should expect 3–6 days for standard delivery, with a small additional buffer during winter and security-sensitive periods.
Other cities and small-town coverage
Beyond the regional hubs, PostEx reaches an additional 50+ cities via spoke routing. The pattern is consistent: parcels move from the destination's nearest regional hub via PostEx rider routes. Smaller cities like Larkana (via Sukkur), Jacobabad (via Sukkur), Mansehra (via Abbottabad), Mardan (via Peshawar), Sahiwal (via Multan/Lahore), and Skardu/Gilgit (via Islamabad) all follow this pattern.
For an exhaustive list of supported cities, sellers can check their merchant dashboard at merchant.postex.pk while creating a shipment — unsupported cities will be flagged at the booking step.
How to find your nearest PostEx office
Because PostEx offices aren't public retail counters, "finding the nearest one" usually means routing your request through the right channel rather than walking in somewhere. Four practical methods, ranked by speed:
Method 1 — Call the PostEx helpline (fastest)
The PostEx UAN — (042) 111-786-227 — connects to a customer support team that can route you to the nearest operational hub for your address. This is the most reliable method for buyers. State your tracking number, your city, and what you need (rescheduled delivery, hub-pickup, return inquiry). For Call Courier shipments after the 2022 acquisition, the legacy line 042-111-786-785 is still in service.
Method 2 — Merchant dashboard (sellers only)
Sellers logged in at merchant.postex.pk see their assigned pickup location and the regional hub their parcels are routed through. From the dashboard you can also schedule pickups, view active rider routes, and request operational support. This is the canonical source of truth for any seller-side question about hub assignments.
Method 3 — Use the tracking page itself
Surprisingly underused: a PostEx tracking page tells you which hubs your parcel touched. Look for status messages like "Arrived at Transit Hub", "Departed to Destination City", and "At Destination Hub" — the hub names embedded in those events are your nearest operational hub for that route.
You can paste your tracking number into postextracking.pk for a clean view of every hub touch point. If your parcel has reached "At Destination Hub" and not progressed for 24+ hours, that's the hub you (or the seller, on your behalf) should call.
Method 4 — Ask the seller to escalate (buyers, last resort)
As a buyer, you don't have direct access to PostEx's merchant support — but the seller does. If the helpline doesn't resolve your issue, ask the seller to raise a ticket from their merchant dashboard. Ticketed escalations from sellers typically see 2–24 hour response times; cold buyer calls can take longer.
Drop-off vs pickup — for sellers
The two ways to hand a parcel to PostEx:
Rider pickup (default, recommended)
For most sellers, scheduled rider pickup is the default. From your merchant dashboard, you generate the load sheet and a PostEx rider collects the parcels from your business address — usually within 12 to 24 hours of dispatch booking. This works for any volume from 1 to several hundred parcels per day. It's the cleanest workflow because there's no walk-in coordination.
Hub drop-off (for high-volume or last-minute)
If you're shipping in bulk before a peak event (Black Friday, 11.11, Eid sale) or you need parcels in the network same evening, you can request a hub drop-off directly through your merchant account or by calling the UAN. The drop-off address depends on your city — operations will share it once the request is approved. This is best for sellers shipping 50+ parcels a day in major cities (Karachi, Lahore, Islamabad).
Casual walk-in drop-offs from non-merchant individuals are not supported — PostEx doesn't take parcels from random walk-ins the way TCS Express might. You must be on the merchant system.
If delivery fails — what buyers should do
The single most-asked PostEx office query is "Where can I pick up my parcel after a failed delivery?". The answer:
- Don't go to the hub uninvited. Without an active ticket, hub staff usually cannot release a parcel directly to a walk-in buyer. The system requires the parcel to be flagged for hub-pickup before you arrive.
- Call the UAN (042) 111-786-227 and ask for hub-pickup. Provide your tracking number. They will mark the parcel for pickup at the assigned hub and share the address with you.
- Bring CNIC + tracking number. Verification is mandatory. The name on the parcel must match your CNIC, or you'll need a written authority letter if you're collecting on someone else's behalf.
- Pickup window is short. Parcels are typically held at hub for 48–72 hours after a failed delivery before being marked for return-to-origin. Don't delay.
PostEx office network vs other Pakistani couriers
It's a fair question to ask: why does TCS have offices on every other corner and PostEx doesn't? The honest answer is that PostEx and TCS are different businesses with different network designs:
- TCS, Leopards, M&P were built for retail traffic. Their public counters serve walk-in customers shipping documents, parcels, gifts, and bills — a high-margin, foot-traffic business.
- PostEx was built specifically for e-commerce sellers. It optimises for COD logistics, instant payouts, and merchant API integration. Most of its volume is generated through dashboards and APIs, not walk-ins. So it invests in sorting capacity and rider density, not retail counters.
This is a feature, not a bug — PostEx delivers e-commerce parcels faster and cheaper because it isn't paying for retail rent. The trade-off is that you, as a buyer, can't walk into a PostEx counter to ship a birthday gift the way you can with TCS.
Frequently asked questions
Can I walk into a PostEx office without a tracking number?
Generally, no. PostEx hubs are not built for retail walk-ins. If you have a tracking number, call the UAN to request a hub-pickup before going. If you don't have a tracking number, you cannot interact with the hub network meaningfully — you'd need to find the seller and ask them.
Is there a PostEx office in Quetta?
Yes. PostEx operates a city hub in Quetta serving Balochistan. Onward routing reaches Khuzdar, Turbat, Gwadar, Chaman and Hub. For exact location and hours, call (042) 111-786-227.
What is the official PostEx address in Lahore?
PostEx (Pvt) Ltd is headquartered in Lahore. The official corporate contact details are listed on postex.pk/contact-us. The UAN (042) 111-786-227 is the primary contact line for all shipment queries.
How do I find the nearest PostEx office to me?
Three options: (1) call the UAN (042) 111-786-227 and tell them your city — they'll route you to the right hub; (2) sellers can see their assigned pickup hub on the merchant dashboard; (3) check the hub names embedded in your tracking events on postextracking.pk.
What are PostEx office working hours?
Operations run Monday–Saturday during standard Pakistani business hours, with limited Sunday and public-holiday operations. Customer support via UAN follows the same window. Expect 1–2 day delays during Eid-ul-Fitr, Eid-ul-Azha, Independence Day, and other major public holidays.
Are Call Courier offices the same as PostEx offices now?
Yes — since the August 2022 acquisition, Call Courier and PostEx operate as a single network. The Call Courier helpline 042-111-786-785 is still in service, but you can also use the PostEx UAN. Read more about the Call Courier acquisition →
Can I pay COD at a PostEx office?
No. PostEx COD is collected by the rider at the time of delivery. Hubs do not accept COD payments from walk-in buyers — there's no retail counter set up for it. If a delivery has been re-attempted multiple times and you want to pay and collect at a hub, call the UAN; rare exceptions are sometimes arranged through the operations team.
Can I track a PostEx parcel by city?
Tracking is keyed by the 14-digit tracking number, not by city. Once you have the number, the tracking page shows the current city/hub of the parcel automatically. Track a PostEx parcel →
Closing notes
PostEx's network design is deliberately different from the older Pakistani couriers — it's a digital-first, hub-and-spoke logistics company that happens to have a courier under the hood. If you adjust your expectations from "where is the nearest counter?" to "how do I route my request?", the system works smoothly. The UAN, the merchant dashboard, and a clear tracking page (like the one we run at postextracking.pk) cover 95% of the questions a buyer or seller can ask.
If we missed your city or you have a fresh address for any of the hubs above, let us know and we'll keep this directory current.