If you sell online in Pakistan and ship through PostEx, the merchant portal is where your business actually lives. Orders, COD reconciliation, payouts, returns, rider pickups — all of it runs from one dashboard at merchant.postex.pk/login. This guide walks you through every legitimate way to log in, what to do when login fails, how the forgot-password flow actually works, and how to keep your account safe. It's written for Pakistani sellers, by people who deal with the COD logistics ecosystem every day.
Quick housekeeping before we dive in: the only place you should ever type your PostEx merchant credentials is on the official portal at merchant.postex.pk. Phishing pages imitating PostEx have been circulating since 2024, and the cost of getting one wrong is real money — so we'll keep coming back to that point.
The official PostEx merchant login URL
The only legitimate PostEx merchant login page is at:
https://merchant.postex.pk/login
Three things to verify before you type your password into anything:
- The domain ends in
.postex.pk— notpostex-pk.com,postex-login.com,postex.com, or any other variation. Phishing pages often use look-alike domains. - The padlock icon is visible in your browser's address bar (HTTPS, valid TLS).
- You arrived from a typed URL or a bookmark, not by clicking a link in an email or WhatsApp message that's been forwarded around. Phishing campaigns in Pakistan have specifically targeted e-commerce sellers in 2024–2025, so this matters.
Bookmark merchant.postex.pk/login in your browser and use the bookmark from now on. It's the fastest way to be sure you're on the real page.
Step-by-step: how to log in
- Open merchant.postex.pk/login in your browser (or open the PostEx Merchant mobile app).
- Enter the email address you registered with PostEx. This is usually your business email — the one you provided during sign-up. If you used a personal Gmail / Hotmail address, that's the one you need.
- Enter your password. PostEx passwords are case-sensitive; double-check Caps Lock if you're typing manually.
- Click Login. If two-factor authentication is enabled on your account, you'll be prompted for an OTP from your registered phone number.
- You'll land on the merchant dashboard at
merchant.postex.pk/main/dashboard, where you'll see active orders, pending pickups, COD reconciliation summaries, and your payout balance.
That's the happy path. The interesting stuff is what to do when one of those steps doesn't work.
Forgot your PostEx password? Two reset options
On the login page, you'll see two recovery options. Pick whichever channel you trust most:
Option A — Reset via email link
Click Forgot Password, enter your registered email, and submit. PostEx sends a password-reset link to that inbox. The link is single-use and time-limited (usually expires in an hour). Click the link, choose a new strong password, and log in. Average arrival time: under 5 minutes.
If nothing arrives: check spam/junk first; verify you typed the correct email; whitelist noreply@postex.pk and support@postex.pk; and if you're using a corporate email with strict filters, ask IT to release it. If after 15 minutes there's still nothing, switch to OTP reset.
Option B — Reset via OTP
Click Reset via OTP (or "Forgot via OTP"). PostEx sends a one-time code by SMS to the phone number registered on your merchant account, usually within 60 seconds. Enter the code, set a new password, log in. This is the most reliable channel because Pakistani SMS gateways are very fast and don't depend on email deliverability.
If the OTP doesn't arrive: confirm your phone has signal and isn't blocking promotional/short-code messages (Jazz, Zong, Telenor and Ufone all let you toggle this in their app); check the phone number on file is current — if you switched SIMs and the number is dead, you'll need support intervention. Some networks deliver SMS slowly during peak load; allow up to 5 minutes before declaring it failed.
If neither reset works — escalate to support
If both email and OTP recovery fail, the issue is almost always one of three things:
- Outdated contact details on your account. You changed phone or email since signing up, never updated PostEx.
- Account flagged or temporarily suspended. Multiple failed attempts can lock the account; KYC re-verification can also lock it briefly.
- Genuine bug or backend issue. Rare, but happens.
Contact PostEx support directly:
- Helpline: (042) 111-786-227 — operating hours are Monday–Saturday during standard business hours.
- Email: support@postex.pk — include your registered email, business name, CNIC last 4 digits (not full CNIC), and a brief description of the problem.
Average resolution times we've seen reported: 2–24 hours for password recovery, longer for full account-recovery cases that require KYC re-verification.
Why is my PostEx login not working? Top causes & fixes
Most "login not working" reports come down to one of these:
1. Typo in email or password
Sounds dumb, is the most common. Open Notepad, type the credentials there first, then paste. Watch for hidden trailing spaces (a common autofill bug). Make sure Caps Lock isn't on.
2. Browser autofill is putting in old/wrong creds
If you've changed your PostEx password, the browser saved the old one. Open a fresh private/incognito window and type credentials manually. If that works, clear the saved login from your browser's password manager.
3. Account not yet verified (KYC pending)
New sign-ups go through a 24–48 hour KYC review. If you submitted last night and it's morning, the team probably hasn't approved you yet. Check your registered email for a "welcome" or "approved" message — login won't work until that arrives.
4. Account locked from too many wrong attempts
After 5–10 failed attempts, PostEx temporarily locks the account. Wait 30 minutes, then try OTP reset. If still locked, call support.
5. You enabled 2FA but lost access to the registered phone
Two-factor authentication is great until your phone is dead. PostEx support can disable 2FA on a verified account, but you'll need to prove identity (CNIC + business documents). Email support@postex.pk from your registered email with the request.
6. PostEx site is genuinely down (rare)
Hits happen during platform updates. Open postex.pk directly in another tab — if it's down too, wait it out. Check Twitter/X (@postexpk) for incident updates. Cloudflare's status dashboard at cloudflarestatus.com can also confirm if the issue is broader than PostEx.
PostEx Merchant mobile app login
PostEx publishes three official mobile apps — make sure you're on the right one:
| App | For | Android | iOS |
|---|---|---|---|
| PostEx Merchant | Sellers — orders, pickups, COD | Play Store | App Store |
| PostEx Business | Finance — wallet, payouts | Play Store | — |
| PostEx Rider | Internal use — delivery riders | Play Store | — |
For day-to-day operations the PostEx Merchant app is the one you want. It uses the same email + password as the web portal. If web login works but app login doesn't, force-stop the app and clear its cache (Android: Settings → Apps → PostEx Merchant → Clear Cache), then try again.
Avoid downloading "PostEx" apps from third-party APK sites. Phishing apps imitating PostEx have appeared on alternative download sites; the only safe sources are Google Play and the Apple App Store, linked above.
Don't have a merchant account yet? How to sign up
If you're a new seller and haven't registered with PostEx yet, signing up takes about 5 minutes plus 24–48 hours of KYC review:
- Go to postex.pk/signup.
- Fill in your business details: name, contact, business type (Instagram shop, Facebook shop, Daraz seller, Shopify store, WooCommerce, custom website, etc.).
- Upload identity & business documents — CNIC (front + back), bank account details, and NTN if applicable. Your business name and bank account holder name should match.
- Provide a pickup address (where PostEx riders will collect parcels from).
- Submit. PostEx KYC team reviews within 24–48 hours and emails approval.
- Once approved, log in at merchant.postex.pk/login.
Tip: have all documents ready as clear photos before you start the form, so you can complete sign-up in one sitting. KYC rejections most commonly happen because of blurry CNIC photos or mismatched bank account names.
Security: keeping your PostEx merchant account safe
Your PostEx merchant account is connected to your COD payouts, your bank account, and your customer order data. Treat its security like you'd treat your bank login.
- Enable two-factor authentication. From your dashboard's account settings. Once on, a stolen password alone can't get in.
- Never reuse your PostEx password on other sites. Use a password manager (1Password, Bitwarden, even your browser's built-in one) and a unique password per service.
- Bookmark the login URL. Don't click "login here" links in emails or WhatsApp — even legitimate-looking ones. Type or click the bookmark.
- Never share your password — not with PostEx employees, not with delivery riders, not with anyone. PostEx support will never ask for your password.
- Sign out from shared devices. If you logged in from a public computer or a colleague's laptop, click Logout when you're done.
- Monitor your account regularly. Check your dashboard at least daily during peak operations. Unusual orders or strange COD entries are early warnings of compromise.
- Update phone & email when they change. If you switch SIMs or change your business email, update your PostEx profile immediately. The single biggest reason locked-out merchants can't recover is outdated contact details.
A note on third-party "PostEx login" pages
We're an independent third-party tool — postextracking.pk — and we want to be very clear: we will never ask you to log in to your PostEx merchant account on this site, or anywhere else. Our only job is to show parcel tracking from the public PostEx tracking endpoint. We don't have a login form, we don't store your data, and we don't have access to your merchant dashboard.
If any third-party site (including ours, hypothetically) asks you to enter your PostEx email and password, close the tab. The only place you should ever type your PostEx merchant credentials is merchant.postex.pk, on a page where the browser shows a valid HTTPS padlock and the domain spelling is exact.
What you can do after logging in
Once you're inside the PostEx merchant dashboard, the most useful sections for daily operations are:
- Orders / Bookings — create new shipments, upload bulk CSV, generate AWB load sheets, print labels.
- Pickups — schedule rider collection, view active pickup requests, see pickup history.
- Tracking — search any of your active or past tracking numbers and see live status.
- COD reconciliation — view collected COD amounts, payout schedule, and historical settlements.
- Wallet / Payouts — see your upfront payment balance and bank-transfer history.
- Returns — manage RTO (Return to Origin) shipments and re-shipment requests.
- Reports — daily/weekly/monthly delivery and COD analytics.
- Settings — pickup addresses, bank details, contact info, 2FA, password change.
For tracking specifically, you don't have to log in every time you want to check a parcel — buyers and sellers can both use postextracking.pk to check any tracking number without an account. But for everything else (creating orders, COD payouts, returns), the merchant dashboard is your home base.
Frequently asked questions
What is the official PostEx merchant login URL?
merchant.postex.pk/login. Bookmark it. Don't trust links in forwarded emails — phishing pages are the #1 reason merchant accounts get compromised in Pakistan.
How do I reset my PostEx merchant password?
On the login page, click Forgot Password for an email reset link, or Reset via OTP for an SMS code to your registered phone (usually under 60 seconds). If neither works, call (042) 111-786-227 or email support@postex.pk.
Why is my PostEx login not working?
Most common causes: typo, browser autofill putting old creds, KYC still pending on a new account, or temporary lockout from too many wrong attempts. Try a private window first; then OTP reset; then support.
Is the PostEx COD login a separate URL?
No. Anyone Googling "postex cod login" should use merchant.postex.pk/login — COD reconciliation, payouts and shipment management all live in the same merchant dashboard. There's no separate COD-only portal.
Does PostEx have a mobile app login?
Yes — PostEx Merchant on Google Play and the App Store. Same credentials as web. PostEx Business is a separate finance/wallet app, and PostEx Rider is for delivery riders only.
How do I create a PostEx merchant account?
Go to postex.pk/signup, fill the form (~5 minutes), upload CNIC + bank details + NTN, wait 24–48 hours for KYC approval. Approval arrives via email; then log in at merchant.postex.pk/login.
Should I enable two-factor authentication?
Yes. Two-factor authentication is one of the highest-leverage security wins available — it makes your account effectively un-hackable from a stolen password alone. Enable it from Settings → Security in your dashboard.
If I had a Call Courier merchant account, do I log in to PostEx now?
Yes. Since the August 2022 acquisition, Call Courier merchants have been migrated onto the PostEx platform. Use merchant.postex.pk/login with your migrated credentials. Read more about the Call Courier acquisition →
Wrapping up
Logging into PostEx is straightforward when everything works — and recoverable when it doesn't, as long as your registered email and phone are current. Bookmark merchant.postex.pk/login, enable 2FA, and you'll spend almost no time fighting login problems and almost all your time actually running your business.
For tracking parcels (yours or your customers'), you don't even need to log in — just paste the tracking number on postextracking.pk. For everything else — bookings, payouts, returns — the merchant dashboard is the right tool.
Got a login problem this guide didn't solve? Drop us a note with the error message (no credentials, please) and we'll add it to this article.